Privacy Policy

Last updated: May 2026

Clarivo ("we", "our", or "us") is a product of Jayvera Studios. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use Clarivo at myclarivo.com (the "Service"). By using Clarivo, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information you provide directly

When you create an account or use Clarivo, we collect:

• Account information — your name and email address when you register
• Decision content — the questions, context, and details you submit for AI analysis
• Profile information — any optional information you choose to provide
• Communications — messages you send to our support team or through the bug report feature

Information collected automatically

When you use Clarivo, we automatically collect certain information:

• Usage data — features you use, decisions you make, and how you interact with the platform
• Device information — browser type, operating system, and device identifiers
• Log data — IP address, access times, and pages viewed
• Cookies — authentication tokens to keep you logged in securely

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Clarivo service
• Personalize your experience based on your decision history and preferences
• Send you your weekly decision digest (paid subscribers only, with opt-out available)
• Send transactional emails such as account confirmations and password resets
• Respond to your support requests and bug reports
• Monitor and analyze usage patterns to improve features
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations

We do not sell your personal information to third parties. We do not use your decision content for advertising targeting.

3. AI Processing of Your Data

The core function of Clarivo involves sending the text of your decisions to OpenAI's API for analysis. This means:

• The content of your decisions is transmitted to OpenAI's servers for processing
• OpenAI's own privacy policy and data use terms apply to this processing
• We do not use your decision data to train AI models
• We recommend not submitting highly sensitive personal information (such as passwords, financial account numbers, or medical records) in your decision descriptions

4. Data Storage and Security

Your data is stored on servers hosted by Railway (railway.app). We implement reasonable technical and organizational security measures to protect your information, including encrypted connections (HTTPS) and secure authentication tokens.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your account information and decision history for as long as your account is active. You may export your complete decision history at any time from your account settings. You may request deletion of your account and all associated data by contacting us at support@myclarivo.com. We will process deletion requests within 30 days.

6. Third-Party Services

Clarivo uses the following third-party services, each with their own privacy policies:

• OpenAI — AI analysis engine (openai.com/privacy)
• Stripe — payment processing for subscriptions (stripe.com/privacy)
• Resend — transactional email delivery (resend.com/privacy)
• Google AdSense — advertising shown to free-tier users only (paid subscribers do not see ads)
• Railway — infrastructure hosting (railway.app/privacy)
• Google OAuth — optional sign-in with Google (accounts.google.com)

7. Cookies and Tracking

Clarivo uses cookies for the following purposes:

• Authentication cookies — to keep you securely logged in to your account
• Preference cookies — to remember your settings and preferences
• Advertising cookies — Google AdSense may set cookies for free-tier users to serve relevant ads. Paid subscribers (Starter, Pro, Elite) do not receive ads and are not subject to advertising cookies.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate data
• Deletion — request deletion of your account and personal data
• Export — download your decision history in CSV format from your account settings
• Opt-out — unsubscribe from weekly digest emails at any time

To exercise any of these rights, contact us at support@myclarivo.com.

9. Children's Privacy

Clarivo is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us immediately and we will delete it.

10. International Data Transfers

Clarivo is operated from the United States. If you are accessing the service from outside the United States, your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or by posting a prominent notice on the Service. Your continued use of Clarivo after any changes constitutes your acceptance of the new policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Jayvera Studios
Email: support@myclarivo.com
Website: myclarivo.com